STEEL AND TUBE

Pacific Direct Line is a major shipping line in the Pacific for several reasons. PDL's overall service standards, information accessibility and staff commitment to satisfy customer needs make them a leader in their field. Their flexibility and ability to make decisions to meet different customer requirements are second to none.

Regards,

Wayne Wheeler
Manager - Auckland Region Plate Products
Steel and Tube
Ph (64 9) 273 7616
Fax +64 9) 273 1470
Web: www.steelandtube.co.nz

Access Pacific LTD

Pacific Direct Line is a responsive and flexible shipping partner. The decentralised structure of the company allows decisions to be made quickly, and the staff are dedicated to customer satisfaction. PDL's service and commitment has been instrumental in the success of our timber and panel range in the South Pacific.

Daniel Gudsell
Director
ACCESS PACIFIC LTD

PARMALAT AUSTRALIA

Parmalat Australia is a supplier of quality Dairy and Bakery foodstuffs to the Pacific region. We have maintained established distribution networks for the past 30 years throughout the region, including New Caledonia and Samoa.

We have been able to maintain strong relationships by developing a three way partnership between ourselves, our customers and our preferred carriers. In order to remain competitive, all business partners must excel in the areas of quality, service and performance.

PDL has assisted Parmalat Australia in maintaining its competitive edge in the region by exceeding its already high customer service levels through the development of personal relationships and through the provision of accurate information about its vessel services, via its website. Parmalat Australia actively shares and promotes the PDL vessel schedule with its relevant distributors with the confidence of knowing that vessels regularly call Australian ports with the "on time" service our customers have come to rely on.

PDL's performance in demonstrating local knowledge of market and customer needs at both at the Australian and overseas level make it easier for both Parmalat Australia and our customers to voice their needs and concerns and, with the help of PDL, find solutions with positive results for everyone involved.

Parmalat Australia looks forward to utilising future initiatives proposed by PDL with the confidence that PDL is an active partner in maintaining and developing our business partnership through its on-going delivery of quality vessel services and exceptional customer service.

Sarah Britton
Export Co-ordinator
Parmalat Australia
Web: www.parmalat.com.au

Panamex Pacific Exporters

This is to advise that Panamex use Pacific Direct Line for most of our business as a preferred supplier. We are pleased to say that PDL provide us with the regular and reliable service that makes the difference.

The relationship between PDL and Panamex has been developed over a long period of time and is mutually beneficial to both parties.

Your Sincerely,

R.G.G. Foss
General Manager
Panamex Pacific Exporters
AUCKLAND
New Zealand
Email: exports@panamex.co.nz
Web: www.panamex.co.nz