Pacific Direct Line has in place a Quality Management System for the provision of our shipping services in the Pacific region where we continue to implement and improve internal processes to ensure our business runs smoothly. 10 years ago, when ISO and TQM were trendy buzz words, Pacific Direct Line underwent our first audit. At the time many processes we operated under were far from perfect. However with the persistence from our staff to work by the book, and with an ongoing desire from all to improve the way we do business, Pacific Direct Line has sailed through our latest SAI Global audit. ISO is no longer a buzz word at Pacific Direct Line, it is a tool for us to identify new ways to improve what we do – provide you with world class shipping services, 24/7.

The Pacific Direct Line Quality Management System is certified under the ISO 9001:2000 standard with regular independent audits. Our ISO Certificate is available in PDF format, below.